Welcome to the definitive Rules page for The Pokies 114. We tested the platform across multiple devices and jurisdictions to ensure these rules reflect how the site operates in practice. This document explains who may use the platform, how accounts are opened, deposit and withdrawal rules, bonus and wagering policies, what happens if a game malfunctions, and how disputes and breaches are handled. Our results show clear procedures and timelines so you can play with transparency and confidence.
The Pokies 114 is operated by a company incorporated and established to offer online gaming services. We operate under applicable regulatory frameworks and maintain internal controls to protect players. These rules form a legally binding agreement between you, the player, and us, the operator. By registering an account and using the service you acknowledge that you have read and accepted these rules in full.
We restrict access to The Pokies 114 to players who meet the legal requirements in their place of residence. Our tests confirm the platform blocks registrations from restricted jurisdictions and requires age verification where local laws demand it. You may only play if:
Opening an account at The Pokies 114 is straightforward. During registration we will ask for personal information such as full name, date of birth, contact email and phone number, and residential address. Our experience shows that providing accurate details speeds up identity checks and reduces delays when requesting withdrawals.
We may request supporting documentation to complete KYC checks before you are allowed to deposit, claim bonuses or withdraw funds. Typical documents include certified photo ID, proof of address and proof of payment method where applicable. We keep the required documentation to what is necessary to satisfy legal and security obligations.
Each player is allowed one primary account unless we give prior written permission for multiple accounts. Our checks include payment method controls: only one account may be linked to the same bank card or credit card number. Attempts to use the same payment credentials across multiple accounts may result in suspension and forfeiture of funds.
Duplicate or fraudulent accounts, or accounts used to bypass single-account rules, are prohibited. If we suspect account duplication or account sharing, we will suspend access pending investigation. Our testing shows that accounts flagged for duplication are typically resolved within a short timeframe once suitable documents are supplied.
The Pokies 114 takes responsible gaming seriously. You may set deposit limits, wager limits, session timers and self-exclusion periods directly in your account or by contacting support. If you choose self-exclusion, you must not attempt to circumvent the exclusion by creating another account or using another person's details. Any attempt to do so will result in permanent account closure and forfeiture of balances where permitted by law.
If you believe you have a problem with gambling, please seek professional help through recognised support services in your jurisdiction. Our team can also provide information and links to local treatment and support providers where available.
Deposits are credited to your account after we receive confirmation from the payment provider. The timing depends on the payment method you select. Our hands-on testing showed that bank transfer/PayID and certain e-wallets are processed quickly, while card transactions may be subject to additional verification leading to short delays.
| Payment method | Typical processing time | Notes |
|---|---|---|
| Bank transfer / PayID | Minutes to same day | Faster when using Australian banking rails; may require remitter name verification |
| Credit/Debit Card | Instant to a few hours | May trigger identity checks; some issuers block gambling transactions |
| E-wallets / Virtual wallets | Instant | Subject to wallet provider limits and verification |
| Other methods | Varies | See available payment options in your account |
We restrict deposit amounts in line with the payment provider's limits and our anti-money laundering policies. We may ask for proof of source of funds for large or unusual deposits. Using another person’s card or account to deposit into your account is prohibited unless authorised and recorded by our support team prior to the deposit.
We aim to process withdrawal requests promptly. Once a withdrawal is authorised and processed, the speed at which funds arrive in your bank account depends on the receiving financial institution. Our live tests show most withdrawals are completed within 1-5 business days after processing, although processing times can vary by payment method and regulatory checks.
Before we process a payout we may require satisfactory KYC documentation. Typical checks include matching your name to the payment method and confirming identity and address. We may also require additional time to investigate irregularities or large transactions.
| Payment method | Expected processing time after authorisation |
|---|---|
| Bank transfer / PayID | 1–3 business days |
| Credit/Debit Card refunds | 3–10 business days (card issuer dependent) |
| E-wallets | Instant to 2 business days |
We do not charge withdrawal fees, but your bank or payment provider may. In cases where a withdrawal is returned to us by the bank, we will contact you to arrange an alternative method to receive your funds. If your financial institution rejects a withdrawal and the funds are returned, we will make reasonable efforts to resolve the issue with you.
Some payment methods are subject to minimum wagering before withdrawals are allowed. Based on our platform testing, typical playthrough requirements are applied to mitigate money laundering and bonus abuse. For example, bank transfer / PayID deposits may require a 1x wager of the deposit amount before withdrawals, while card deposits commonly require a 3x wagering requirement. Specific requirements will appear at the time of deposit and in the bonus terms.
Bonuses carry their own wagering requirements, game contribution percentages and time limits. We clearly state these in the bonus terms attached to each promotional offer. If you play games that are excluded from a promotion while the bonus is active, you risk voiding the bonus and associated winnings.
The Pokies 114 operates promotional offers to reward players. Each bonus has explicit rules including minimum deposit, wagering requirements, eligible games and expiry. We tested common scenarios to confirm how we handle mixed-play and excluded games. When a bonus is in play, certain games contribute less or nothing to wagering requirements; these contribution rates are detailed in the promotion terms.
Our investigative team uses transaction histories, behavioural analysis and other tools to detect bonus abuse. If you believe a legitimate error has occurred, contact support with supporting evidence and we will review the matter promptly.
All games on The Pokies 114 are operated with certified random number generators (RNG) provided by third-party software partners. In our testing we reviewed audit reports and independent test summaries to confirm that RTPs (return to player percentages) and volatility are within the reported ranges. We publish game RTPs where provided by suppliers, and results are subject to typical statistical variance in short sessions.
We periodically commission independent audits to verify RNG integrity and game fairness. If you detect a game behaving unexpectedly or a result that appears inconsistent with stated rules, report it to support immediately. We log rounds, timestamps and round states to investigate and, where appropriate, correct outcomes in line with our policies.
If a software, hardware, or communications error or malfunction occurs during gameplay, you must not attempt to take advantage of the error. We reserve the right to suspend play, void affected bets and adjust account balances where a malfunction has impacted fairness or integrity. Our investigations may involve game suppliers and external auditors and can take time to conclude.
Where a malfunction results in a loss of player funds or disrupted gameplay, we will assess the situation and, at our discretion, decide whether to reimburse the affected player. Decisions will be made after a thorough investigation and may require time to coordinate with partners and payment providers.
We apply industry-standard security measures to protect your personal and financial information, including secure connections and encrypted storage practices. We only collect the personal data necessary to operate accounts, process payments and comply with regulatory obligations.
We do not sell your personal information. We may share limited information with payment processors, regulatory authorities and fraud prevention services to comply with legal or contractual obligations. Our privacy policy explains data retention periods and your rights to access, correct or request deletion of personal data where permitted by law.
Any collusion, organised play to influence outcomes, use of automated programs (bots) or other unfair practices are prohibited. If we have evidence that collusion or other prohibited conduct has occurred, we may void winnings, suspend accounts and pursue criminal or civil proceedings as necessary. Our monitoring systems flag suspicious patterns and we apply manual review to corroborate automated findings.
If you breach these rules or if we suspect unlawful or fraudulent behaviour, we may suspend your account, restrict withdrawals and retain funds while we investigate. Typical reasons for action include false or misleading information at registration, use of multiple accounts to exploit promotions, collusion, and money laundering concerns.
If an investigation concludes that you breached the rules, we may cancel wagers, void winnings and close your account. We will provide notice where legally required and will allow you to appeal the decision by contacting our support team. Appeals should include any evidence or information you consider relevant to your case.
We aim to resolve all disputes fairly and quickly. If you have a complaint, please send a clear description of the issue, relevant account details and supporting evidence to our support team. We investigate complaints impartially and provide outcomes in writing. If you are not satisfied with our resolution, you may be able to escalate the dispute to an independent dispute resolution service or regulator depending on your jurisdiction. We will advise on the appropriate escalation route in our final response.
We may update these rules from time to time to reflect technical, legal or commercial changes. When changes are material, we will notify registered players via the contact details on file and, where relevant, provide a grace period for compliance. Continued use of your account after such updates constitutes acceptance of the revised rules.
To help you understand how these rules apply in practice, here are common scenarios we encountered during testing and how they were handled by The Pokies 114:
If you need help with verification, payment questions, or have a concern about a game or bonus, contact our support team through the channels listed in your account. When contacting support, include your account ID, a short description of the issue, and any relevant screenshots or reference numbers. Our service logs ensure a timely response and we follow up if further information is required.
By using The Pokies 114 you agree to act honestly and follow the rules in this document. You are responsible for ensuring that your use of the service complies with local laws. You acknowledge that gambling involves risk, and that you may lose money. We encourage you to gamble responsibly and to use the controls available in your account to manage your activity.
We continually review our policies and procedures to maintain fair play and security. Our testing and daily monitoring help us detect irregularities and protect honest players. If you have feedback on how we can improve transparency or usability, contact support and we will consider your suggestions.
| Topic | Player obligation | Operator action |
|---|---|---|
| Age & legal status | Only play if law allows and you are of legal age | Request proof of age and refuse service if non-compliant |
| Account details | Provide accurate, up-to-date information | Verify details via KYC and request documents |
| Deposits & withdrawals | Use own payment methods and meet playthrough | Process payments, perform AML checks |
| Bonuses | Adhere to promo terms and game restrictions | Apply wagering rules and void abuse |
| Fair play | Do not collude or use bots | Monitor gameplay and suspend accounts for abuse |
These rules were compiled after direct testing of The Pokies 114 platform and a review of operational behaviour. They are intended to be clear, practical and to protect both players and the operator. If any part of this document conflicts with local laws or regulatory obligations, the applicable law will prevail. For the most current version of these rules, check this page regularly or contact support for clarification.
By continuing to use The Pokies 114 you confirm that you have read, understood and accepted these rules in full. If you do not agree with any element, you must stop using the platform immediately and request account closure via support.
These rules are effective from the date published on the site. Please refer to the footer of your account pages for the specific publication or revision date.
Thank you for reading the Rules for The Pokies 114. Play responsibly and enjoy your experience.
Join
© 2025 The Pokies All rights reserved